1. Introduction

At StationeryLand, we want you to be completely satisfied with your purchase. This Refund and Returns Policy explains how you can return products, request refunds, and what to expect during the process.

By shopping with us, you agree to the terms outlined below.

2. Eligibility for Returns

You may request a return or refund if:

• The product is damaged, defective, or incorrect

• You received the wrong item

• The product is unopened and in its original packaging (for non-damaged items)

Items not eligible for return:

• Personalized or custom-made products

• Digital products or downloadable files

• Items damaged due to misuse, improper handling, or normal wear and tear

3. Return Timeframe

To be eligible for a return:

• Notify us within 7 days of receiving your order

• Return the item within 14 days of delivery

After this period, we may not be able to process your refund.

4. How to Request a Return

1. Contact our support team:
   Email: support@stationeryland.com
   Include your order number, product name, and reason for return.

2. Our team will provide instructions for returning the item.

3. Ship the item back to us in its original condition and packaging.

Note: Customers are responsible for return shipping unless the product was defective or incorrect.

5. Refund Process

Once we receive and inspect your returned item:

• Refunds will be processed within 7–10 business days

• Refunds will be issued to the original payment method

• Shipping charges are non-refundable unless the return was due to our error

We will notify you by email once your refund has been issued.

6. Exchanges

If you wish to exchange an item:

• Contact our support team first

• Exchanges are subject to product availability

• Shipping charges may apply for exchanges unless the item was defective or incorrect

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately with a photo of the product

• We will provide a replacement or full refund at no additional cost

8. Contact Us

For questions or assistance with returns and refunds, please contact:

Email: support@stationeryland.com
Contact Form: [Link to your contact page]

We’re committed to ensuring a smooth and hassle-free return experience for all our customers.